Refund Policy
This policy explains how refunds, cancellations and credit or subscription-related requests are handled on Kaspole AI.
Last Updated: September 16, 20261. General Policy
Refund eligibility depends on the product, plan, payment status and applicable law. Please review the purchase details before confirming a transaction.
2. Subscriptions
If a subscription supports cancellation, cancellation affects future renewal according to the plan terms. Previous periods may not be refundable unless required by law or specifically stated at purchase.
3. Credits & Digital Services
Digital credits or tool usage that have already been consumed may generally be non-refundable, subject to applicable law and any specific offer terms.
4. Duplicate Payments
If you believe you were charged more than once for the same purchase, contact support with the relevant transaction references so the payment can be reviewed.
5. Refund Requests
Send the purchase email, transaction/reference ID, date, amount and reason for the request. We may request additional information to verify the transaction.
6. Processing Time
Approved refunds are processed through the relevant payment provider. The time for funds to appear can vary by provider and bank.
7. Contact Us
Use the Contact Us page for refund and billing questions.
Have Questions About Refund Policy?
If you have questions about this page, our support team is here to help.